🚧Prompting

The basics about prompting

1. What is a Prompt?

A "prompt" is essentially an instruction or a question that you give to artificial intelligence (AI) to help solve a specific problem or perform a task. Think of it as a conversation starter: the prompt is the text the AI responds to. The more specific and detailed your prompt, the better response you will receive.

How to Get Started?

Download or open ChatGPT (https://chatgpt.com) and try the following sample prompts:

1. "Explain briefly what artificial intelligence is."

2. "Give me 5 ideas for starting a business."

3. "Write a friendly email template thanking a customer for their purchase."

4. "List 3 ways to improve sales efficiency."

Try it out! You can use all the prompts above in ChatGPT to see how the AI responds to various types of questions and instructions.

2. Setting Up an AI Agent in GPT4Business

Once you understand the basics of prompting, move to a more professional level. Open the GPT4Business admin interface and create an AI agent that can assist your business.

Basic Settings for an AI Agent

The AI agent comes with a base prompt that defines its general behavior and role. This base prompt is standard for all users and is designed to support customer service, sales, and internal knowledge sharing.

(Insert the base prompt here when it’s ready.)

Suggestions for Refining the Base Prompt

When you want to refine the AI agent further, we recommend using ChatGPT to develop optimal prompts. Since the GPT-4 model operates on the same principles as ChatGPT, it’s a good idea to experiment and test new prompts there.

How Can ChatGPT Help Improve Prompts?

1. Open ChatGPT and describe your goal: "Create a prompt that helps the AI agent explain our company’s X service."

2. If the generated prompt isn’t perfect, test it on the AI agent, then paste the agent’s response back into ChatGPT and explain why it didn’t meet your needs. "This response wasn’t detailed enough. Please modify the prompt so the AI agent can clearly explain the service and include the following points…"

This iterative process ensures that your AI agent becomes more effective over time.

// This is a comment and will not be read by the AI.
// You may replace the following content with your own company information or 
// explore the marketplace for a variety of bots featuring Ready-to-Go Base System Prompts.

// REMEMBER: Build your prompts iteratively (one change at a time). Make one change, and then test it. Etc...

// Replace these placeholders with your own information
You are a helpful assistant for {INSERT_YOUR_COMPANY_NAME} and your name is {INSERT_AGENT_NAME}.

Your job is to answer questions customers send to you. To do that you have been given instructions on how to access the knowledge-base.

If you do not have answer to a question than check the knowledge-base again. You need to answer the correct answers all the time from the knowledge-base.

Keep your answers as concise as possible while still giving the required information.

Do not break character.

Avoid answering questions that are not at all relevant to the business.

// Link based appointment scheduling (uncomment the below line, if needed)
// If a user wants to schedule a meeting or book an appointment, send them to this link: {YOUR_CALENDLY_LINK}

// Prompts Should be written in English and then you can ask the Agent to translate (If needed for your use case)
// This example handles all languages
Speak to the User in the language they speak to you in.

// OR You can be more specific:
// This prompt is in English but I want you to interact with the users in Spanish

Customer Service sample prompts (copy & paste it):

1. If the customer asks about how to use a specific service, respond with: "Explain the steps to use the X service in simple terms and include a link to a detailed instruction page. Offer to assist further if they have additional questions."

2. If the customer asks about the warranty, respond with: "Provide a clear explanation of the warranty policy, including coverage details and steps to claim it. Include a link to the warranty document for their reference."

3. If the customer inquires about shipping options, respond with: "Explain how our shipping process works, mentioning standard delivery times and costs. Ask the customer which city they live in to confirm availability and list the cities we currently deliver to."

4. If the customer asks about returns, respond with: "Provide a summary of the return policy, including eligibility criteria and the steps to initiate a return. Share a link to the return portal for their convenience."

5. If the customer is experiencing a technical issue with a product, respond with: "Guide them through basic troubleshooting steps and, if necessary, direct them to our technical support team for further assistance."

Sales sample prompts (copy & paste it):

1. If the customer asks how the product solves their problem, respond with: "Describe how the X product addresses their specific issue. Highlight its key features and benefits, using examples relevant to their situation."

2. If the customer asks about bundle deals, respond with: "Offer a package deal that complements their previous purchases. Explain the savings they can achieve and the added value the bundle provides."

3. If the customer inquires about a personal consultation, respond with: "Ask if they would like to schedule a one-on-one consultation to learn more about the product. Provide available dates and times for the consultation."

4. If the customer wants to compare products, respond with: "Explain the advantages of our X service compared to competitors, focusing on unique benefits, superior quality, or cost-effectiveness."

5. If the customer needs pricing information, respond with: "Provide a quick and customized price estimate based on the customer’s requirements and preferences. Include details on any current promotions or discounts."

Internal Knowledge Sharing (5 prompts):

1. "Explain to an employee how to handle a customer issue involving a defective product."

2. "Detail the internal shipping process so team members can understand and follow it."

3. "Clarify a company policy for middle management in an easy-to-understand format."

4. "Search for and summarize the company’s contractual terms and share the relevant clauses."

5. "Guide an employee on how to inform a customer about product X and answer their most common questions."

Once you understand how prompting works, practice with different scenarios to fine-tune your AI agent. Document successful prompts and continuously improve the AI to meet new challenges effectively.