🎭Conversations

Review Past Conversations

This is where you can see and review all of the conversations from each AI chatbot.

Conversations is where you can review all past conversations of the AI chatbot.

From this view you can apply filters, review captured lead data, and train better responses.

Apply Filters

Control the time-window for when conversations have been created.

Conversation Links

This will show the full history of a conversation.

Conversation links allow users to view the entire history of a conversation through a public link, no-sign in required.

You can go to any conversation and copy the link of the of that conversation and open or send to anyone.

They can view the conversation in its entirety through this landing page.

Training Better Responses

Keep your chatbot's knowledge base up to date with how users are actually engaging with it.

There are two ways to update the knowledge base with better responses.

Option 1: Chatbot Dashboard Tab

When you are using the chatbot inside your dashboard, you can ask it a question, observe the response and then if you don't like it then you can click the button "Train Better Response" and type in the appropriate response as you see fit.

When you click save, the query and response will be added to the Q/A section of the knowledge base.

Option 2: Chatbot Conversations Tab

You can monitor the conversations your chatbot is having with customers and train better responses as needed from this window as well.

This is useful to keep track of any answers that may be slightly "off".

When you save a better response from this area, it is also saved to the Q/A section of the knowledge base.