👨‍🏫Glossary

Definitions of terms on the GPT4Business platform.

AI Agent

An AI-powered entity, often in the form of a chatbot, that can interact with users, answer queries, and perform tasks like scheduling and lead generation automatically. In GPT4Business's documentation we often to refer to both chatbots and agents. Within the context of GPT4Business an AI chatbot and an AI agent are the same thing. A certain number of AI agents are included with each subscription plan, with additional AI agents available at $10 /mo (billed through your agency's wallet).

AI Chatbot

An AI chatbot is an interchangeable term with AI agent. More specifically, an AI chatbot refers to an AI agent that has been embedded on a website as a public, user-facing AI chatbot.

AI Model

The A.I. model refers to the different model selected to be used in each A.I. agent. GPT-3.5, GPT-4 Turbo and GPT-4 are all names of different A.I. models.

users as it allows them to update and change different settings for the overall app.

Base System Prompt

The base system prompt is where you provide the core instructions and guidelines for each A.I. Agent. This is where you set the personality and add in guard rails so the A.I. agent knows how to respond in certain scenarios.

Billing Usage & Settings

Found under the Account tab, the billing usage and settings tab has all of the billing information for agencies including their credit card on file, wallet balances, usage history and more.

Chatbot

A Chatbot refers to an AI Agent interface that knows everything about your business. Agent = Chatbot, Chatbot = Agent. In GPT4Business's documentation we often to refer to both chatbots and agents. Within the context of GPT4Business an AI chatbot and an AI agent are the same thing.

Chatbot Dashboard

The user interface provided by GPT4Business that allows agency users to personalize their AI agents, including setting base system prompts, adjusting temperature settings, and configuring integration APIs. This dashboard is crucial for tailoring AI agents to meet specific client needs and preferences.

Characters (Storage)

Characters (storage) refers to the amount of text uploaded to an AI agent's knowledge base. Characters are the unit of storage. This definition is 154 characters long.

Citations/ Sources

Users can see which sources from the knowledge base were used by the A.I. to find the answer.

Context Window

The Context Window refers to the length of text that can be sent and received.

Conversational AI

This refers to the subset of artificial intelligence specifically designed to enable computers to understand, process, and respond to human language in a natural and conversational manner. In the context of GPT4Business, conversational AI powers the interactions between AI agents (or chatbots) and users, facilitating realistic and engaging dialogue while accomplishing advanced actions.

Cost per AI Message Sent

The cost per AI message sent for the agency depends on the AI model being used. Any time an AI agent responds with a message, a small sum will be deducted from the Agency's wallet balance.

AI messages sent using GPT-3.5 = $0.008 /message.

AI messages sent using GPT-4 Turbo = $0.08 /message.

AI messages sent using GPT-4o = $0.04 /message.

Custom Styling

This is an agency level setting that allows agency users to update the image used for the white labeled signup and login pages as well as customizing the colors of the dashboard.

Custom Menu Links

Custom menu links allow you to customize your white label dashboard even further by adding additional tabs into the left hand column menu. These links will link out to other websites in a new tab.

Deployment Channels

The various platforms through which AI agents can be deployed, including websites, social media, email, and messaging apps. GPT4Business allows agencies to extend their reach by deploying AI agents across multiple channels, ensuring users can interact with the agents wherever they are most comfortable.

Default Prompts

This is an agency level only setting that allows agency users to set a default base system prompt that will be shown on all new chatbots created.

Embed

Embed Chatbot on your website via iframe and get the chat bubble embedded via small script/code snippet. This is a feature available for all A.I. Agents via their individual chatbot dashboard.

Free Trial Settings

When you are reselling AI agents to customers but want to offer them a free trial before they pay. These settings allow you to set the amount of AI agents, credit and storage is allocated to new users when they sign up for a free trial on your white label version of GPT4Business.

Knowledge Base

The "knowledge base" refers to the custom business information uploaded to train an AI chatbot.

Markdown

"Markdown" refers to a lightweight markup language that allows you to format text on the web easily. It's designed to be easy to read and write, using plain text formatting that can be converted into HTML or other formats by a tool. In the context of writing prompts or instructions, using markdown helps to structure your text more clearly and effectively. It allows for the inclusion of headers, lists, bold and italic text, links, images, and more, without needing to write in HTML directly.

So, when the instructions suggest using markdown to "better structure things," it means that you should format your prompt or text using markdown syntax to make it more organized, readable, and visually appealing. This can be particularly useful when creating prompts or instructions that require clear hierarchy, emphasis on certain parts, or just a general neat presentation to make it easier for the reader to follow along.

Permissions

This allows for agencies to control what specific users will see. For example if you want a user to only be able to engage with the A.I. Agent but not change the prompt or update the knowledge base.

Sentiment

A feature within AI models that evaluates the emotional tone behind users' words, enabling AI agents to respond appropriately to the mood or sentiments expressed. This is essential for maintaining a natural and empathetic conversation, particularly in customer service scenarios.

Storage (Characters)

Storage (characters) refers to the amount of text uploaded to an AI agent's knowledge base. Characters are the unit of storage. Additional storage can be purchased by the agency for $10 /mo for 1M characters.

Storage Balance

Storage balance refers to the amount of characters available that can be used when uploading data or scraping website data into an AI agent's knowledge base.

Subscription Packages

Subscription packages are created inside the SaaS configurator by agencies to sell to their clients. Agencies can fully customize their subscription packages to include different amounts of AI agents, credits, permissions etc.

Temperature

This is an advanced setting in the base system prompt that allows you to control how creative the A.I. agent will be.

User

A User typically refers to the person who is actually engaging with the A.I. Agent.