Human Handoff for Integrations

Human handoff will stop the AI agent from responding and send a notification.

Human Handoff

Human Handoff for GPT4Business.ai

The Human Handoff feature enables seamless transition from an AI Agent to a human representative during conversations on native integrations for Facebook, WhatsApp, and Instagram. This ensures businesses can provide automated responses while offering human support when needed.

How It Works

1. Keyword Trigger:

• Businesses can define a specific keyword (e.g., “talk to a human”).

• When a user types this keyword, the AI Agent will terminate its connection for that specific conversation.

1. Final AI Message:

• The AI Agent sends a final message to the user, such as: “Transferring you to a human representative.”

1. Notifications:

• The system sends notifications with all relevant conversation details via:

  • Email Notification: Sends an email summarizing the conversation, user information, and a direct link to the conversation.

  • Webhook: Provides the conversation data to an external system for further processing.

1. Integration-Specific Control:

• The Human Handoff feature can be enabled or disabled individually for each integration (Facebook, WhatsApp, or Instagram).

Benefits of Human Handoff

1. Improved User Experience:

• Users can seamlessly request a human representative when needed.

1. Enhanced Monitoring:

• Businesses can receive notifications summarizing:

  • Conversation history.

  • User details.

  • The platform (e.g., Facebook, WhatsApp, or Instagram).

1. Customizability:

• Businesses can tailor the trigger keywords and configure notifications for specific channels.

1. Better Workflow Management:

• Email and webhook notifications allow teams to efficiently respond to requests for human intervention.

How to Enable the Human Handoff Feature

1. Go to the Integrations Tab in your GPT4Business.ai dashboard.

2. Select the integration (Facebook, WhatsApp, or Instagram) where you want to enable Human Handoff.

3. Define a trigger keyword (e.g., “talk to a human”).

4. Configure the email notification and/or webhook settings.

5. Save the changes.

Once enabled, the feature will listen for the specified keyword in conversations and automatically handle the transition to human support.

Outcome

When a user requests human support, the Human Handoff feature:

• Terminates the AI Agent’s responses for that conversation.

• Sends a final message to the user indicating the handoff.

• Notifies the business via email or webhook with conversation details and user information.

Conclusion

The Human Handoff feature for Facebook, WhatsApp, and Instagram provides businesses with a reliable way to integrate human support alongside AI automation. This ensures a smooth user experience while maintaining full visibility and control over AI Agent interactions.

For feedback or feature suggestions, users are encouraged to share comments directly with the GPT4Business.ai team for continuous improvement.

How does Human Handoff Work?

Upon detecting specific keywords, the AI agent stops responding and alerts support staff via email or webhook, ensuring prompt human assistance for users.

NOTE - This is a human handoff notification, not live chat.

User Trigger Handoff Keywords

When a user says any of these keywords, the conversation will stop.

AI Agent Handoff Response

The AI agent will send this as it's final response.

Email Notification Example